Hengine is the AI ticket management system that captures every request, routes it automatically, and tracks every deadline in real time, so nothing slips through the cracks.
Keep support, operations, HR, facilities, and customer requests in one place.
Spot risks early with status signals and alerts before deadlines are missed.
Track volume, response times, and team performance without spreadsheet work.
Most teams learn about a missed deadline in next week's report. Hengine flags the risk before it happens, and automates the busywork that caused it.
AI predicts which tickets are about to breach and escalates them automatically, before a deadline turns red.
Rules assign every ticket by priority, skill, and department the moment it lands. No manual triage.
IT, HR, facilities, and customer service share one system instead of scattered inboxes and spreadsheets.
Live dashboards and AI insights replace gutfeel with real numbers on volume, performance, and compliance.
Every request gets one record, one owner, one live SLA view, and one clear history from submission to close.
A complete service delivery platform, not just a ticket tool. Everything your teams need to capture, route, and resolve work lives in one system.
Manage service requests from intake to closure in one structured workspace. Hengine keeps details, ownership, and actions connected so teams can resolve work without losing context.
Hengine keeps requests, ownership, deadlines, conversations, and reporting inside one workflow from submission to close.
Everything you need to run the full ticket lifecycle, built into one cloud platform.
Open, assigned, and overdue tickets, response and resolution times, and capacity, live.
Chat-style threads, internal and public notes, attachments, and a full activity timeline.
Status flags shift green to yellow to red automatically, act before the breach, not after.
Email and in-app alerts on creation, assignment, updates, closure, and SLA changes.
Admin, Technician, and Requestor roles, encrypted data, audit logs, and login monitoring.
Custom SLAs, categories, templates, business hours, branding, and dark/light mode.
Healthcare · IT Services · Customer Service · Facilities · Manufacturing · Retail · E-commerce · Schools · Banking & Finance
"We stopped finding out about breaches after the fact. Hengine warns us days ahead, our SLA compliance jumped and the firefighting stopped."
Operations Manager, Manufacturing
No active pricing plans are available right now.
See how Hengine fits your queues, workflows, and SLA targets, in a focused 20-minute walkthrough.
